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Privacy Policy
Effective Date: 4/26/2016
TRUSTe online privacy certification

VIRTUAL WORKFLOW, Inc. dba ROI Genius ("We", "Us", "Our") respects your privacy.

This privacy policy applies to www.roigenius.com owned and operated by Virtual Workflow Inc.

1. Scope of this Privacy Policy

VIRTUAL WORKFLOW Inc. (i.e. VIRTUAL WORKFLOW) is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. This Privacy Policy applies to and covers the collection, use and disclosure of information collected through all VIRTUAL WORKFLOW websites, including www.roigenius.com, domains, services, including the ROI Genius Platform, applications, and products. It describes the choices available to you regarding our use of your personal information and how you can access and update this information. It also details our privacy practices concerning the personal information of 3rd parties we collect on behalf of our Clients. The use of information collected through our Services shall be limited to the purpose of providing the Services for which our Clients have engaged us.

The TRUSTe program covers only information that is collected through this Web site, www.roigenius.com and the ROI Genius services platform associated with the site. It does not cover information that may be collected through mobile applications, mobile devices or offline interactions. If you have questions or complaints regarding our privacy policy or practices, please contact us at info@roigenius.com. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

2. Collection of personal information

When you visit our website or use our Services, we may collect the following personal information from you

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password
  • Information about your business such as company name, company size, business type
  • Testimonials

We display personal testimonials of satisfied customers on our site in addition to other case studies and success stories. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact using the information listed below.

Email - info@ROIgenius.com

Post - ROIgenius Testimonials

64 Atwood Ave, Sausalito CA 94965-2255

In addition to the information you provide, VIRTUAL WORKFLOW may also collect information during your visit to a VIRTUAL WORKFLOW website or web-based application through our automatic data collection tools, which include cookies, analytics and embedded Web links. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with VIRTUAL WORKFLOW website, Services) and product information. VIRTUAL WORKFLOW may also use some of these automatic data collection tools in connection with certain emails and communications sent from VIRTUAL WORKFLOW and therefore may collect information using these tools when you open the email or click on a link contained in the email.

3. How we use your information

The information VIRTUAL WORKFLOW collects to understand your needs and interests helps VIRTUAL WORKFLOW deliver a consistent and personalized service. For example, VIRTUAL WORKFLOW may use your information to

  • Assist you in completing a transaction
  • Prevent and detect security threats, fraud or other malicious activity
  • Provide and improve service and support
  • Update you on new services and benefits
  • Provide personalized promotional offers
  • Select content to be communicated to you
  • Personalize some VIRTUAL WORKFLOW websites
  • Measure performance of marketing initiatives, ads, and websites
  • Contact you regarding VIRTUAL WORKFLOW products or services

4. How we share your information

VIRTUAL WORKFLOW will not sell, rent or lease your personal information to others except as described in this Policy. VIRTUAL WORKFLOW shares personal information in the following ways:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • if VIRTUAL WORKFLOW is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • to any other 3rd party with your prior consent to do so

5. Access to and accuracy of your information

VIRTUAL WORKFLOW strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by contacting your dedicated support representative, emailing our Customer Support at info@roigenius.com or by contacting us by telephone or postal mail at the contact information listed below. Out of respect for your privacy, you may also choose to stop receiving marketing or promotional emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or emailing us at info@roigenius.com. If you no longer desire our service, please contact us directly. We will respond to your request within 30 days. We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Keeping your personal information secure

VIRTUAL WORKFLOW takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, VIRTUAL WORKFLOW utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process.

When collecting or transferring sensitive information such as credit card information on behalf of our Clients we use a variety of additional security technologies and procedures to help protect personal information from unauthorized access, use, or disclosure. The personal information provided to us is stored on computer systems located in controlled facilities that have limited access. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@roigenius.com.




Information Related to Data Collected through the ROI Genius Service

VIRTUAL WORKFLOW collects and processes 3rd party personally identifiable information under the direction of our Clients. We have no ownership of this information or any direct relationship with individuals whose personally identifiable information may be processed as part of providing our Service.

Clients who use the Services offered on our Site may submit the personal information of other individuals at their organization to register them as authorized users. It is the Clients' obligation, as the data controller, to inform its authorized users about the purposes for which information about them is collected and may be used on this Service. Authorized users can update or remove their account information at any time by contacting their administrator.

VIRTUAL WORKFLOW may collect personal information from 3rd parties to complete various transactions, such as:

  • Registrations
  • Profile creation and user verification
  • Information requests
  • Marketing
  • Survey participation

The types of personal information provided to us may include:

  • Contact information, such as name, address, telephone number, and email address
  • Credit Card/Billing Information
  • Other unique information such as user IDs and passwords, product and service preferences, contact preferences

If a 3rd party applicant chooses to use a "tell-a-friend" or use similar referral program on one of our Clients' sites, we will ask you for the e-mail address, social media handle, phone number, or other contact information of the referred person to send an invitation to participate in the program. We do not store any of these information for the sole purpose of completing the transaction of the referral program.

  • Publically Available Blogs/Forums

If a 3rd party applicant posts, comments, indicate interests or complaints, or shares personal information, including photographs, to any public forum on a VIRTUAL WORKFLOW Client's site, social network, blog, or other such forum, any information submitted can be read, viewed, collected, or used by other users of these forums, and could be used to contact, send unsolicited messages, or for purposes out of the control of VIRTUAL WORKFLOW. VIRTUAL WORKFLOW is not responsible for the personal information 3rd parties choose to provide in these forums.

  • Social Media Plug-ins / Sign-On

VIRTUAL WORKFLOW may also provide social media features that enable 3rd parties to share information with their social networks and to interact with VIRTUAL WORKFLOW's Clients on various social media sites. The use of these features may result in the collection or sharing of personal information, depending on the feature. We encourage review of the privacy policies and settings on the social media sites with which 3rd parties may interact to ensure understanding of the information that may be collected, used, and shared by those sites.

  • Disclosure of Information

VIRTUAL WORKFLOW will not sell, rent or lease the personal information of 3rd parties except as described in this Policy. VIRTUAL WORKFLOW shares personal information in the following ways:

VIRTUAL WORKFLOW retains service providers and suppliers to deliver complete products, services and customer solutions and to assist VIRTUAL WORKFLOW with marketing and communication initiatives. These providers and suppliers include, for example, marketing and email service providers. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of VIRTUAL WORKFLOW and may not use it for any purpose other than to carry out the services they are performing for VIRTUAL WORKFLOW. Transfers to subsequent 3rd parties are covered by the service agreements with our Clients.

  • Access and Choice

An individual who seeks access to their data, seeks to correct, amend or delete inaccurate data or wishes to opt-out of communications from a VIRTUAL WORKFLOW Client should direct his/her query to the VIRTUAL WORKFLOW Client he/she interacts with directly (the data controller). If a VIRTUAL WORKFLOW Client requests that we remove personally identifiable information on their behalf, we will respond to their request within 30 days.

VIRTUAL WORKFLOW will retain personal data we process on behalf of our Clients for as long as needed to provide Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  • Automated Data Collection Tools

A "cookie" is a small data file transferred by a website to your computer's hard drive. VIRTUAL WORKFLOW or its service providers send cookies when users surf our site or sites where our ads appear, request or personalize information, or register for certain services. Accepting the cookies used on our site, sites that are "powered by" another company on VIRTUAL WORKFLOW's behalf, or sites where our ads appear may give us access to information about browsing behavior, which we may use to personalize the user's experience. Cookies are typically classified as either "session" cookies or "persistent" cookies.

  • Session cookies do not stay on your computer after you close your browser.
  • Persistent cookies remain on your computer until you delete them or they expire. Most browsers automatically accept cookies by default, but a user can usually refuse cookies or selectively accept cookies by adjusting the preferences in the browser. If a user turns off cookies, there may be some features of our site that will not be available and some Web pages may not display properly. Information on popular browsers and how to adjust cookie preferences can be found in the help and support section of your browser.

The use of cookies by our service providers is not covered by our privacy policy. We do not have access or control over these cookies. We and our 3rd party partners may also employ clear gifs (a.k.a. Web Beacons/Web Bugs), tags, images, and scripts that help them better manage content on our site. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies. We do not tie the information gathered to our Customers’ or Users’ personal information.

Emails from VIRTUAL WORKFLOW often use links designed to lead users to a relevant area on the Web, after redirection through VIRTUAL WORKFLOW's servers. The redirection system allows VIRTUAL WORKFLOW to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.

In emails, such web links may also allow VIRTUAL WORKFLOW to determine whether a user has clicked a link in an email, and this information about the interaction may be connected to the user's personal identity. If a given user does not want VIRTUAL WORKFLOW to collect information about the links, he/she should direct his/her query to the VIRTUAL WORKFLOW Client he/she interacts with directly.




7. Changes to this policy

If we modify our Privacy Policy, we will post the revised policy here, with an updated revision date. If we make significant changes to our Policy that materially alter our privacy practices, we will also notify you or our Client by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.

8. Contacting us

We value your opinions. If you have comments or questions about our Privacy Policy, please send them to the info@roigenius.com or write to us at the following address:

VIRTUAL WORKFLOW Inc. dba ROI Genius
64 Atwood Ave, Sausalito, CA 94965